🔐 Privacy Policy – SYD Financial Pty Ltd

Last Updated: April 2026

At SYD Financial Pty Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us through our website, enquiry forms or advertising platforms such as Google, Facebook and Instagram. We are committed to handling your data with transparency, security and respect for your rights.

📄 1. Introduction

SYD Financial Pty Ltd is a professional finance service provider based in Sydney. We specialise in home loans, motor vehicle finance, asset finance, debt consolidation, personal loans and ATO debt solutions. In the course of delivering our services, we may collect personal information from clients, leads and website visitors. This Privacy Policy outlines how we manage that information responsibly.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Residential Address or Suburb
• Preferred Contact Method

2.2 Financial & Application Information

• Type of finance required (home loan, car finance, etc.)
• Employment and income details
• Existing loans or financial commitments
• Estimated loan amount or budget
• Notes or supporting documents submitted via our forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages viewed on our website
• Referral source (e.g. Google Search, Facebook Ad, Instagram post)

2.4 Meta Lead Ads Submissions

When you submit a lead form through Facebook or Instagram, we collect pre-filled and user-provided information such as your name, contact details and finance requirements to respond efficiently to your enquiry.

🎯 3. How We Use Your Information

• Respond to finance enquiries and provide loan options
• Assess your eligibility for various lending solutions
• Prepare and submit applications to lenders on your behalf
• Provide updates, follow-ups and relevant offers (if you’ve opted in)
• Improve our services, website and customer experience
• Comply with Australian financial services and privacy laws

We never sell or rent your personal information to any third party.

🤝 4. Legal Basis for Processing

• Consent – when you voluntarily submit your information
• Contract – to provide the finance services you request
• Legitimate Interest – to improve services and communication
• Legal Obligation – to comply with financial, taxation and regulatory requirements

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised SYD Financial Pty Ltd staff involved in your application
• Lenders and financial institutions to assess and process your application
• Trusted third-party services (e.g. CRM systems, email providers, analytics tools)
• Advertising platforms such as Google and Meta for campaign optimisation

We do not share your data with unrelated third parties for external marketing.

🛡️ 6. Data Security

• Encrypted website connection (HTTPS)
• Secure, SSL-protected forms
• Password-protected systems and restricted access
• Secure handling of sensitive financial information

If a data breach occurs, affected individuals and relevant authorities will be notified in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your data where legally permitted
• Withdraw consent to communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking technologies such as Google Analytics and Meta Pixel to:

• Understand website performance and visitor behaviour
• Improve user experience and functionality
• Measure and optimise advertising campaigns

You can manage or disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When interacting with SYD Financial Pty Ltd via third-party platforms, please review their respective privacy policies:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The most current version will always be available on our website.

📬 11. Contact Us

For questions or privacy-related enquiries, please contact:

SYD Financial Pty Ltd

📧 Email: info@sydfinancial.com.au

📞 Phone: 450 223 024

🌐 Website: https://sydfinancial.com/